Troubleshooting

Hotspot Error Codes

• 401 Dealer not found:
  • Contact support.
• 402 Customer not found:
  • Contact with your dealer.
• 403 Device not found:
  • Dashboard > Devices > Add Device and add your device.
• 404 Device profile not found:
  • Dashboard > Devices > Edit Device and add your device profile.
• 405 Available methods not found:
  • Dashboard > Devices > Edit Device and add your device login methods.
• 406 Website not found:
  • Dashboard > Website > Edit Website and add your website.
• 407 Login method failed:
  • Dashboard > Devices > Edit > Login Methods and activate your login methods.
• 408 WhatsApp is not configured:
  • Dashboard > Website > Whatsapp and configure your WhatsApp settings.
• 409 WhatsApp template is not configured:
  • Dashboard > Website > Whatsapp and configure your WhatsApp template.
• 410 SMS is not configured:
  • Dashboard > Website > SMS and configure your SMS settings.
• 411 Insufficient SMS balance:
  • Dashboard > Website > SMS and check your SMS balance.
• 412 Mail configuration not found:
  • Dashboard > Website > Mail and configure your mail settings.
• 500 An error occurred:
  • Contact support.

For more help, contact support.